Frequently asked questions
Clear answers before you visit. If something is not covered, our team replies on WhatsApp.
What are your opening hours?
Open daily 8am–6pm (Bali time, WITA). Guests with later flights should plan to collect bags and finish showers before closing.
Where is Nusantara Hub?
Nuansa Puri Abasan, Padangsambian Klod, Denpasar Barat, Bali 80117. Open the map link from our home page for directions.
How much is luggage storage?
Prices are per booking by number of bags. Up to 6 hours: 1 bag Rp 70.000, 2 bags Rp 120.000, 3 bags Rp 170.000. 12 hours: 1 bag Rp 140.000. 1 day: 1 bag Rp 170.000. Longer storage up to 30 days is available. For 6 or more bags, ask our team.
What does the shower include?
A 30-minute private shower for Rp 60.000, including liquid shampoo, soap, a clean towel and ice or hot tea. No need to bring your own towel.
Do you have lockers?
Yes. Locker Package (0–6 hours) Rp 35.000 — free water refill, ice/hot tea. Locker Package (6–12 hours) Rp 55.000 — locker, ice/hot tea. Locker Package (24 hours) Rp 135.000 — locker, ice/hot tea, French fries/cassava.
Can I work there by the hour?
Yes. Co-Working (1 hour) Rp 35.000 — Balinese coffee/tea, cassava. BestWorkA (2 hours) Rp 120.000 — Balinese coffee/tea, French fries/cassava. BestWorkB (8 hours) Rp 150.000 — Balinese coffee/tea, French fries/cassava.
Are there limits on bag size, weight or prohibited items?
Please ask our team on WhatsApp (+62 821 7336 5857) before booking — we confirm this for your exact situation.
What is the last time to collect my bags or take a shower?
We close at 6pm WITA. Exact last-admission times: Please ask our team on WhatsApp (+62 821 7336 5857) before booking — we confirm this for your exact situation.
Does the Airport Transit package include a car to the airport?
No vehicle ride is included unless our team confirms one for your booking in writing. Please ask our team on WhatsApp (+62 821 7336 5857) before booking — we confirm this for your exact situation.
How do I pay?
Pay with QRIS to merchant "GALANG KANGIN DIGITAL PAD" (NMID ID1026628869426) and include your booking code. Always check the merchant name before paying.
Is my booking confirmed after I pay?
Not yet. Your booking moves from "Awaiting payment" to "Confirmed" only after our team verifies the payment. A screenshot is supporting evidence, not confirmation.
Can I cancel or get a refund?
Please ask our team on WhatsApp (+62 821 7336 5857) before booking — we confirm this for your exact situation.
How do you use my personal data?
We only ask for what we need to serve your visit. Follow-up messages are sent only if you agree. To ask about or remove your data, contact us on WhatsApp.
How do I make a complaint?
Tell any team member on site or message +62 821 7336 5857 on WhatsApp. We record every complaint and reply as soon as possible.