We’re hiring Jr. Technical Account Manager!



Position

Jr. Technical Account Manager


Requirement

  • Proven work experience as a Technical Account Manager
  • Solid technical background with hands-on experience in digital technologies
  • Familiarity with software and frontend development
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills


Description

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet client’s requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices
  • Keep on track of sales performance metrics


Salary and Benefit

  • Self development program
  • Outing per quarter
  • Weekly snack
  • Weekly sport


Deadline

26/07/2019


How To Apply


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Info Perusahaan

Qiscus

Our goal at Qiscus is to build the best real-time communication engine that enables conversations in any apps. We write high-quality codes and maintainable systems in various different programming languages. We learn to adjust to the dynamic of customers’ demand, keeping the balance between developers’ welfare and customers’ satisfaction.    Here, everyone works closely with each other, be it Business Persons, Product Managers, Designers, or Developers. We work as a team to define new features and build the next generation of products. Composed of talented and thoughtful people who will work together, we build an enduring and highly-adaptive company. Therefore, we need passionate and eager-to-learn people to be in our team.   Are you the one that we are looking for?