Customer Happiness Officer



Position

Customer Happiness Officer


Requirement

Job Qualifications

  • Good at communication skills, both written and verbal (English and Bahasa)
  • Comfortable to speak to strangers
  • Must be able to handle stress and pressure

Minimum Qualifications

  • Fluent in english, both writing and speaking
  • Strong analytical skills
  • Good with database and familiar with various research methods
  • Ability to organize work, prioritize tasks, and manage multiple & changing priorities
  • Self-starter, energetic, assertive and systematic
  • Able to identify process improvements which lead to better team performance.

Preferred Qualifications

  • Have experience in Service Industry
  • Hospitality academic background
  • Attention to details


Description

Role

You will be responsible to make sure that our customers are happy with our service. Aside from giving hands on customer service, you will also responsible for case report and follow up; while working hand in hand with technical support team to make sure the product improvement.

Responsibilities

  • Great understanding of product knowledge
  • Attentive to customers enquires, feedbacks and complains
  • Going extreme extend to make customers happy and satisfied
  • Attending to call as well as online support chat
  • Recording reports and keep track of all cases
  • Following up any pending case and resolve them at the fastest, earliest possible time


Salary and Benefit

Benefits:

  • Working in a cozy space with playing room and nap area
  • Daily lunch provided
  • Free flow pantry
  • Monthly company outing and annual company road trip voted by all
  • Promotional opportunities
  • Potential overseas job posting
  • Personal self development courses are sponsored


Deadline

09/03/2018


How To Apply


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Info Perusahaan

Caption Hospitality

Caption Hospitality is hospitality company aim to help hotel stakeholders re-think, re-position and re-invent their property to meet the ever demanding needs of travelers and guest. We are looking for Passionate people who dare to innovate and be different. People who enjoy learning and developing their own skill set and knowledge. Love to Innovate? Do not have opportunity in your freelance job or company now? Join our team today!